Resene Terms & Conditions
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Want to know the rules on this website?
Our legal stuff lets you know what's what.
This website is owned and operated by Resene Paints Ltd, 32-50 Vogel St, Naenae, Lower Hutt and is a NZ owned and operated business.
Colours shown on this website are a representation only.
Please refer to the actual paint or product sample. Resene colour charts and samples are available for ordering online via www.resene.co.nz. See measurements/conversions for more details on how electronic colour values are achieved.
Resene charges a PaintWise levy on paint purchases of 15c per litre.
PaintWise levies are collected and paid direct to the non profit trust The Resene Foundation which administers the Resene PaintWise service, a paint recovery service that you can return unwanted paints and paint containers to. Most customers end up with some unwanted paint or paint packaging in their garages. Even if you use up all the paint, the container can still be returned for recycling. Packaging is recycled, solventborne paint is sent to solvent recovery, waterborne paint is donated to community groups for projects such as covering graffiti and used in non-paint manufacturing reducing the use of new materials.
Terms & Conditions
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
2. Product Availability
From time to time products described on the site may not be available. While Resene does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
3. Orders, Price and Payment
Products may be ordered by following the instructions on the product pages of this site. All prices quoted include Goods and Services Tax (GST). Prices may increase or decrease from time to time.
You must pay by Credit Card. Your card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery. If Resene is unable to deliver any items, your credit or debit card will be credited with the full cost and delivery charge for that item debited when the order was placed.
4. Offer and Acceptance of Order
When you place an order with us, you are making an offer to buy goods. This occurs when you place your order on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, including entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.
We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.
We will take payment from you when we accept your order.
Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.
6. Disclaimer. Limitation of Liability and Indemnity
To the extent permitted by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
- Errors, mistakes or inaccuracies on the website;
- You acting, or failing to act, on any information contained on or referred to on the website or any linked website;
- Personal injury or property damage of any kind resulting from your access or use of the website;
- Any unauthorised access to or use of the websites secure servers;
- Any interruption or cessation of transmission to or from the website;
7. Routine Security Checks
Resene reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. Resene reserves the right to cancel and refund any order that appears to be fraudulent.
Resene has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Resene of the site. Use of any such linked website is at the user's own risk.
10. Governing Law
Any claim relating to Resene's website shall be governed by the laws of the Country of New Zealand without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
That’s the end of the legal stuff. We hope you find this website helpful for your decorating projects. If you can’t find what you are looking for and need help, please let us know.